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FAQ

ORDERING

Q: 1 How do I place my order? 
Step 1: Click on the Category of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on VIEW CART & CHECKOUT wherein you must complete the details of your order and place your order successfully.
If you have any further questions, you can call our helpdesk at  customercare@yardley.com

Q: 2 Can I ship the products to an address that is different than my billing address? 
Yes. 
You can do this by filling in your address as the 'Billing address' and the address you wish to ship it to as the 'Shipping address'.

Q: 3 How do I know that my order is confirmed? 
Once you have placed your order, you will receive a confirmation email and SMS on your registered email address and mobile number respectively.

Q: 4 Do I have to have an account to place an order? 
No, you can place your order as a Guest, however there are certain features you can enjoy by having an account on our website:-
1. Track all past and present orders at any time in one place.

2. Notifications on the latest offers and products

Q: 5 Can I order a product that is "Out of Stock"? 
Products listed as "Out of Stock" are not available for sale. However, we will notify you as soon as the product is back in the stock through an email. Please note, this will only be possible if you have an account registered with us.

Q: 6 What payment types do you offer? 
You can pay for purchases using Visa Debit Card and Domestic & International Credit Card methods

Q: 7 Is VAT (Value Added Tax) & GST (Goods & Services Tax) included? 
Yes, we will charge VAT & GST on all online orders. All prices shown are GST inclusive

Q: 8 I am having some issues on the site. What advice can you give me to successfully place my order? 
Please contact our Customer Care on 011-41527707 and we will be happy to talk you through and help you solve any issues you may be experiencing.

Q: 10 Why was my order payment rejected? 
There are various reasons for an order payment to be rejected. We suggest to check with your bank first. In case the problem persists kindly get in touch with customercare@yardley.com

Q: 11 I cannot complete my registration, what do I need to do? 
Kindly contact us at customercare@yardley.com , our team will be happy to assist you

Q: 12 I forgot my password, what can I do? 
If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link.

SHIPPING & DELIVERY
Q: 1 How does the delivery process work? 
We ensure fast shipping so that you can start enjoying your Yardley fragrances. You will receive an email/SMS with your package's tracking number once your order has been dispatched. You can use the tracking number to track the status of your package on the courier company's website.

Q: 2 What is the range of locations to which we ship our products? 
We ship products throughout India and all orders of Rs 500 and above qualify for free domestic shipping.

Q:3 How Can I track my order? 
We dispatch most orders within 48 hours (i.e. excluding Sundays and public holidays). You can track your order from your Account section to get an update on where your order is.

Q.4 By when can I expect delivery of my order? 
All domestic orders are processed within 1 business day (subject to availability of the product). You can expect delivery of the order within 3-7 business day. For locations which are in the interiors or in difficult coverage area, this may take between 10-12 working days.

RETURNS, CANCELLATIONS & EXCHANGES
Q: 1 What is your Online Return Policy? 
In case there is any issue with the products delivered to you kindly get in touch with customercare@yardley.com

Q: 2 How do I cancel my order? 
You can cancel your order by going to your Account section and clicking on cancel order. You can get in touch with customercare@yardley.com in case you face any issues

Q: 3 How will I get a refund for my cancelled orders and how long will this process take? 
For pre-paid orders that have not yet been shipped and for all orders that have been delivered, if the order qualifies for return, your order will be cancelled within 24 hours of cancellation and will reflect in your account within 10 business days.