PAYMENT, DELIVERY & RETURNS POLICY

Yardley London Policies

At Yardley London

We strive to provide our customers with the best shopping experience, aiming to enhance your daily life.

Once products are opened or used, they cannot be returned or resold.
Our products feature active natural extracts and ingredients.
Damages caused by neglect, improper usage, or incorrect application are not covered under our policy.
We strongly recommend conducting patch tests as advised on every product.

Thank you for understanding our policies as we prioritize your satisfaction and safety.

Your payment will be confirmed within 10 minutes of placing your order. We ensure a secure and seamless payment process for all our customers.

Your order will be dispatched within 24 hours. You will receive a message once the order is dispatched, along with an email notification.

We aim to deliver your order within 4-6 days. Shipment status updates will be sent via SMS, so you can track your order at every step.

If you cancel your order before it is shipped, you will receive a refund within 2-3 business days, with a 2.5% gateway charge deducted.
Orders cannot be cancelled once shipped. A fee of ₹75 will be deducted for prepaid orders returned to the seller.

An unboxing video showing the original packaging is required for claims related to missing items, leakage, breakage, damage, or incorrect products.
If you return an item, our delivery partner will notify you via SMS once your request is processed. Refunds will be initiated as soon as the product reaches our warehouse (5-7 days).
In case of damaged products, refunds will be provided the same day we receive the product (with an unboxing video).
If incorrect products are sent, the correct product will be dispatched after we receive the return (5-7 days). Refunds, if applicable, will be processed within 24 hours of receiving the return.

Note: You must notify us within 24 hours to be eligible for a refund, return, or exchange.

If you have any further inquiries regarding delivery, payment, or returns, feel free to contact us. Your satisfaction is our priority!

Phone: Call us at 01141169230
Working Hours: Monday to Saturday, 10 AM to 7 PM (Excluding national and public holidays)
Email: For inquiries, email us at [email protected]